Insurance and Billing FAQs
Questions about insurance and billing?
We’re here to answer your questions related to billing, insurance, or anything related to your treatment. Below you will find answers to some of the more commonly asked questions.
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Do you accept my insurance?
Forefront Dermatology does accept the majority of the insurance providers in the area that the clinic is located. Please contact your insurance provider to see if we are in network with your plan. On the front or the back of your insurance card you will find a phone number that will allow you to contact your insurance provider to determine if we are in or out of network.
What is a co-pay?
A co-pay, short for “co-payment,” is a small, fixed amount of money that the insurance provider requires the insured person to pay at the time of service each time he or she comes in for an office visit.
When will I receive a statement?
If you have insurance coverage, you will receive a statement from Forefront Dermatology after we receive an explanation of benefits from your insurance provider. If you do not have insurance coverage, you will receive a statement about a week after your office visit. If you do not owe anything for a specific visit after the insurance responds, you will not receive a statement from Forefront Dermatology. You will only receive a statement from us if you have a balance on your account.
What if I believe I received a statement in error?
If you believe that you received a statement in error, call the Forefront Dermatology billing department at (866) 630-9882, and they will be more than willing to assist with any of your questions.
What if I don't have insurance?
Forefront Dermatology will evaluate and treat your dermatology condition regardless of insurance. For patients without insurance, an upfront charge will be required before seeing the physician. Once you are evaluated, the physician will determine the charges and bill you for any remaining balance. Fees will differ for surgical appointments.
What forms of payment can I use?
Forefront Dermatology accepts cash, personal checks, money orders, FSA, HRA, HSA, debit card, and VISA, MasterCard, Discover, and American Express credit card payments. You can pay your bill online.
What are in-network & out-of-network providers?
In-network providers are providers who are contracted with your specific insurance plan. When providers are contracted with your plan, the benefits from the insurance company are much greater than if the provider is not contracted (out-of-network) with your plan. When providers are out-of-network with your plan, the benefits will be much less from the insurance company than if the provider was in-network. If you don’t see your billing-related or financial question answered here, please don’t hesitate to call us. We’re here to help! Call (866) 630-9882.
What are eStatements?
eStatements are digital versions of your billing statements. When a new statement is ready, we will notify you via text and email (if available) with a link to securely log in and pay your bill with Forefront Dermatology.
Why is Forefront Dermatology making this change?
Many of our patients have requested a more convenient way to view and pay their balances. eStatements allow us to quickly inform you of your balance and provide a secure, easy option for online payment.
How do I sign up for eStatements?
If you provided your email address or mobile number to us, you're already set up for eStatements. If you'd like to confirm or update your contact information, please reach out to our Billing Department at (866) 630-9882.
Is there a fee to receive eStatements?
No, there is not an additional cost to receive eStatements. This is a free service we provide for your convenience.
How secure are eStatements?
eStatements are sent securely through encrypted channels. The link provided in our notifications will direct you to a secure platform to view and pay your bill.
What if I don't receive a notification about my eStatement?
If you don’t receive a notification, please check your spam or junk folder. If it’s not there, contact our Billing Department at (866) 630-9882 to ensure we have your correct contact information.
How can I update my contact information for eStatements?
To update your email address or phone number, please reach out to our Billing Department at (866) 630-9882. Keeping your contact information up to date helps ensure you receive timely notifications.
What if I have questions about my bill?
If you have any questions about your bill or eStatement, please contact our Billing Department at (866) 630-9882.
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